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Refund Policy

Our Refund Policy

  • The Enrollment Fee includes account set and administration, the Collection Kit, delivery charge of the Collection Kit, and transportation charges to the laboratory by authorized courier/driver. This is a non-refundable down payment and should accompany the signed Client Service Agreement.
  • In the event that Specimen has been collected, received and processed, yet CELLSAVE rejects the sample due to its non-compliance with regulatory standards, no storage will take place and CELLSAVE will refund the Storage Fee to the Client. The Processing Fee is not refundable if the Cord Blood (and/or, if applicable, Cord Tissue/Placental Tissue/Amnion Placental Tissue/Cord Vessel) Specimen has been processed and tested.
  • In the event that any part of a client package is not processed, the client is only responsible for paying for the components that are successfully processed and stored. If any component of your package is not processed, the client will not be responsible for paying for these components and any costs paid will be reimbursed as per the terms and conditions of this agreement.

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